South East Water

Engaging, flexible transactional communications in a regulated environment for major utilities provider

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Physical and digital statements

WHAT OUR CLIENT WANTED

South East Water wanted a partner who could help to make their transactional statements work harder. They wanted a company who understood both their regulated market and their regulatory requirements. They wanted a business who could take them on a digitisation journey.

WHAT WE GAVE THEM

We redesigned their customer statements using our advanced skills and knowledge, and produced all printed transactional statements using fully variable digital print technology. We delivered digital statements and communications, and provided access to a secure document portal.

WHAT WAS THE IMPACT

We improved the user experience, providing seamless multi-channel communications for their customers. The transition to online statements saved the business time and resources, and gave their messaging greater flexibility.

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