Physical and digital statements
WHAT OUR CLIENT WANTED
South East Water wanted a partner who could help to make their transactional statements work harder. They wanted a company who understood both their regulated market and their regulatory requirements. They wanted a business who could take them on a digitisation journey.
WHAT WE GAVE THEM
We redesigned their customer statements using our advanced skills and knowledge, and produced all printed transactional statements using fully variable digital print technology. We delivered digital statements and communications, and provided access to a secure document portal.
WHAT WAS THE IMPACT
We improved the user experience, providing seamless multi-channel communications for their customers. The transition to online statements saved the business time and resources, and gave their messaging greater flexibility.