WHAT OUR CLIENT WANTED
Our client, a large UK water supply company, needed a
solution which could solve a number of issues they were
experiencing with their external customer communications.
They needed a communications partner with the capacity and
expertise to help them maintain control of their brand, reduce
costs, and improve their customers’ experiences.
Our client had previously faced difficulties with the timeliness
of their customer communications, and had a lack of
oversight of the messaging those customers received.