Mobile

Brilliant communications in the palm of your customer’s hand

Mobile
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Engage customers instantly through proactive and reactive mobile messaging

 

Paragon’s mobile messaging capabilities support our clients engaging instantly with customers in the palm of their hands, when they on the move. From traditional SMS or MMS through to social media or app messaging and web chat support, our channel agnostic approach will help you leverage rich-media capabilities making mobile a key part of your communications strategy.

What we provide:

  • Robust inbound (dedicated or shared shortcode) and outbound SMS solutions
  • MMS capability
  • Social media and app messaging, online chat capabilities such as trained web chatbots as well as web chat solutions operated by human response handlers
  • Consultancy services to understand where mobile can play a part in your customer journeys and optimise its use

How it helps you:

  • Reduce costs by using mobile as part of a ‘cascade’ approach to messaging
  • Prompts and reminders to uplift response and increase ROI
  • Automatically detect, listen and react to customer responses such as SMS replies or inbound chat messages

 

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